# Checkout redesign: open questions

Until answered, keep the [BRACKETS] placeholder in the build. Do not invent values.

## Policy and pricing (business)

| # | Question | Placeholder | Suggested owner |
|---|---|---|---|
| 1 | What is the return and exchange policy, in one plain sentence for the summary? | [RETURN AND EXCHANGE POLICY] | Management |
| 2 | Wig Insurance: price, what it covers, can it be added at checkout? | [PRICE], [WHAT IT COVERS] | Management |
| 3 | Express price per domain, and the order cut-off time for next-day dispatch | [EXPRESS PRICE], [CUTOFF TIME] | Shipping |
| 4 | Starter kit: which products, per base type (skin, mono, lace, hybrid), and price | [BASE TYPE], kit price | Product |
| 5 | Do starter kits always ship with the system, with no extra shipping, from both warehouses? | "Ships with your system" | Shipping |
| 6 | Which name appears on bank statements? | [STATEMENT NAME] | Finance |
| 7 | Offer a deposit or "pay part now" for custom orders? (Phase 2) | none | Management |
| 8 | Do salons get net terms ("Charge to my business account")? (Phase 2) | [NET TERMS] | Finance |
| 9 | Can the warehouse print a plain packing slip with no prices, for gifts and salon client orders? | none | Warehouse |

## Pickup

| # | Question | Placeholder | Suggested owner |
|---|---|---|---|
| 10 | Which salons offer pickup on each domain, with name, address and ready time? | [Salon name], [DATE] | Operations |
| 11 | Five .ca pickups say "CONFIRMATION REQUIRED". What does it mean, and how should we explain it? | none | Operations |
| 12 | Same-day GTA delivery: keep it, and which postal codes qualify? | "Only for GTA postal codes" | Shipping |

## Technical (developer)

| # | Question | Notes |
|---|---|---|
| 13 | Which BigCommerce plan are both stores on? | Saved cards need Scale or higher |
| 14 | Is Authorize.Net CIM active? | Needed for saved cards |
| 15 | Sign in with a 6-digit code (custom) or BigCommerce's existing sign-in link? | Design supports both |
| 16 | How long is the code or link valid? | [VALIDITY] |
| 17 | How is the account created in the background for new customers, and what email do they get? | Must not ask for a password at checkout |
| 18 | Can we show a real arrival date range per option, by postal code? | Needed for dates and the confirmation countdown |
| 19 | Can checkout tell when items ship from 2 warehouses before payment? | Needed for the split-shipment notice |
| 20 | Can we detect "hair system in cart, no attachment supplies" to show the kit offer? | Product category or tag |
| 21 | Remove the cart spin-for-rewards wheel and the checkout currency switcher? | Recommended |

## Content

| # | Question | Notes |
|---|---|---|
| 22 | Which specialists agree to appear on the confirmation, with photo and name? Or one team signature? | Needs consent |
| 23 | Outcome photos (person wearing each product) for cart and summary thumbnails | Never bald or "before" images |
| 24 | Trust numbers to use (reviews, rating). The site shows several different figures today | Pick one source |